Refund policy
Last updated: August 26, 2026
Because Nurchuur products are small-batch, artist-designed stationery items, we currently do not accept returns or exchanges for change of mind.
However, if there is a problem with your order, please contact us. We want you to be happy with your purchase! ♡
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery at hello@nurchuur.store.
Please include:
- Your order number
- A description of the issue
- Clear photos of the item
- Photos of the packaging, if applicable
Depending on the situation, we may offer a replacement, store credit, or refund.
Incorrect Items
If you receive an incorrect item, please contact us within 7 days of delivery. We will make it right by providing the correct item or another appropriate resolution.
Lost Packages
Please see our Shipping Policy for information regarding lost, stolen, or delivered packages.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible after placing it.
We will do our best to accommodate cancellation requests before the order has been processed or shipped. Once an order has shipped, it cannot be canceled.
Refunds
If a refund is approved, it will be issued to the original payment method.
Please allow your payment provider or financial institution additional time to process the refund after it has been issued.