Shipping policy

Last updated: August 26, 2026

Thank you for shopping with Nurchuur! ♡

All Nurchuur orders are carefully packed and shipped from the United States.

U.S. Shipping Only — For Now ♡

At this time, Nurchuur ships orders within the United States only. International shipping is not currently available, but we hope to offer international shipping in the near future!

Processing Time

Orders are typically processed and shipped within 3–5 business days after purchase.

Business days are Monday through Friday and do not include holidays.

During launches, sales, or periods of unusually high order volume, processing may take a little longer. If there is a significant delay, we will do our best to keep you informed.

Shipping

Orders are shipped using USPS.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

Please note that shipping times are estimates and are not guaranteed. Once an order has been handed over to the carrier, delays caused by the carrier are outside of Nurchuur's control.

Incorrect Shipping Addresses

Please double-check your shipping information before placing your order.

Nurchuur is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you notice an address error shortly after placing your order, please contact us as soon as possible at hello@nurchuur.store. We will do our best to help before the order ships, but we cannot guarantee that an address can be changed after an order has been placed.

Lost, Stolen, or Delayed Packages

Once your order has been shipped and accepted by the carrier, Nurchuur is no longer responsible for delays, misdeliveries, loss, or theft that occur during transit.

Please use the tracking information provided with your order to monitor your package's progress. If your package is marked as delivered but cannot be located, please check with household members, neighbors, and your local post office or carrier first.

If your package appears to be delayed, lost, or misdelivered while in transit, we recommend contacting the carrier directly to open a missing-mail or delivery investigation.

Nurchuur is not responsible for packages that are lost, stolen, damaged, or misdelivered after being accepted by the carrier. We cannot guarantee replacement or refunds for packages affected by carrier-related issues.

If you believe there is an issue with your order before it has been shipped, please contact us at hello@nurchuur.store and we'll be happy to help where we can.

Damaged Packages

If your order arrives damaged, please contact us at hello@nurchuur.store within 7 days of delivery with your order number and clear photos of the damaged items and packaging.

We will review the situation and work with you on an appropriate resolution.